Warranty and Returns

At Wildernet (“Wildernet”, “we,” “us,” or “our”) we want our customers to be completely satisfied with their purchase. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded.  Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified. Wildernet offers the following warranty in relation to its goods.

Wildernet warrants to the original purchaser that, subject to the exclusions and limitations below, all parts of the manufacture and assembly of the goods carried out by Wildernet will be free from defects in materials and workmanship for a period of 12 months from the date of purchase (Warranty Period).

This warranty is not transferable to a subsequent customer if the goods are sold by the original customer during the Warranty Period.

If a defect appears in Wildernet’s manufacture or assembly of the goods before the end of the Warranty Period and Wildernet finds the goods to be defective in materials or workmanship, Wildernet will, in its sole discretion, either repair or replace the goods or the defective part of the goods free of charge, or provide a credit or exchange.

Wildernet reserves the right to replace defective parts of the goods with parts and components of similar quality, grade and composition where an identical part or component is not available.  Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Where your rights under the Australian Consumer Law or this warranty do not apply, we may provide you with an indicative cost estimate to repair the goods.

Please choose carefully as credits and returns are not provided where you have simply changed your mind or made a wrong selection. We recommend that you carefully review any orders before proceeding. Goods can not be accepted for return unless agreed in writing by Wildernet and a restocking charge of 25% may apply.

If any goods arrive damaged, please contact Wildernet as soon as possible so a Return Authority Number can be arranged for the goods to be inspected. Goods must be returned within a reasonable time. The acceptance of the goods delivered shall be deemed for all purposes to have taken place 30 days* from the date of delivery.

If a purchaser receives a product that is damaged in transit from Wildernet, the purchaser should:

• Refuse to accept delivery of the product;

• Direct the courier to “Return goods to sender”; and

• Notify the Wildernet Customer Service or Warranty Department immediately.

No goods will be accepted for return until a Return of Goods Authority Number has been supplied to you. Goods must be returned in the condition received by you with all original packaging, accessories and/ or manuals.

Goods returned for repair or credit will be assessed and repaired or replaced within a reasonable time. Credits will normally be processed within 14 days* of your goods being returned to Wildernet’s nominated warehouse. Where goods have been assessed to be repairable under the manufacturers’ warranty, you may be supplied with details of an authorised repairer. You may also be provided with an indicative repair and/ or replacement time, which may vary due to reasons beyond our control, or the repairer’s reasonable control, such as part availability and incorrect fault description. Wildernet does not take any responsibility for any repairs and/ or replacements carried out without our prior written consent.

Where goods are assessed to have been damaged by misuse or accident, no credit will be issued and no further action will be entered into.  Where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply, we may provide you with an indicative cost estimate to repair the goods.

If a replacement item is required, Wildernet will require the location to allow for pick, pack and postage. If the owners are traveling, Wildernet require next major town or city location. Otherwise, the warranty procedure as in place at present will remain.

Should a replacement item be supplied by Wildernet ‘under warranty’ due to damage or product failure of original item purchased, Wildernet will warrant the replacement item for the remaining warranty period only of the original item warranty.

If a fault covered by warranty occurs, the customer must first contact the Wildernet Customer Service or Warranty Department.

Any warranty claim must be accompanied by proof of purchase, full details of the alleged defect (including clear photos), and appropriate documentation (such as historical and maintenance records).

The customer must make the goods available to Wildernet or its authorised repair agent for inspection and testing.

If such inspection and testing finds no defect in the goods, the customer must pay Wildernet’s usual costs of service work and testing.  The customer must bear the cost of the transport of the goods to and from Wildernet or the authorised repair agent, and all insurance of the goods.

Goods returned for repair or credit will be assessed and repaired or replaced within a reasonable time.

Credits will normally be processed within 14 days* of your goods being returned to Wildernet’s nominated warehouse.

Where goods have been assessed to be repairable under this warranty, you may be supplied with details of an authorised repairer. You may also be provided with an indicative repair and/ or replacement time, which may vary due to reasons beyond our control, or the repairer’s reasonable control, such as part availability and incorrect fault description.

Wildernet does not take any responsibility for any repairs and/ or replacements carried out without our prior written consent.

Wildernet makes no express warranties or representations other than set out in this warranty.

The repair or replacement of the goods or part of the goods is the absolute limit of Wildernet’s liability under this express warranty

If you have any questions regarding this policy, please contact us.